Amazon‘s policy is: Books you purchase from the Kindle Store are eligible for return and refund if we receive your request within seven days of the date of purchase. Once a refund is issued, you’ll no longer have access to the book.
To me, seven days seems excessive. I think the only reason for a return should be if it was an accidental purchase or there was something technically wrong with the book: missing chapters, pages out of order, etc. I think the technical issues should be taken on an individual basis, without a time limit. As for an accidental purchase, I would think someone would notice within a day maybe two.
It has never occurred to me to return a book I didn’t enjoy. I don’t ask for my money back if I go to the movies and find I hate the show, so why would I return a book if I didn’t like the story? If I bought a CD and found I only liked two of the songs, I never thought to return it. In my opinion, it’s just a risk one takes when it comes to entertainment. If I bought it and thought it really bad, then I’d probably leave a review saying so as to warn other folks. Isn’t that the point of reviews?
While I’m not *REALLY* against someone getting their money back for hating a book, I’m more worried about the unscrupulous people who think they can cheat the system by buying and reading the book and then asking for a refund even if they liked it. I get it times are tough and money is tight, but if that’s the case, don’t be spending money on such things. There are enough free deals daily to keep one’s Kindle full for months.
It was pointed out to me that sometimes it’s a matter of books not having samples and not having the most accurate synopsis listed. I can see that being an issue. I think it should be mandatory for all books to offer a sample (runs to go check and make sure her own does!) and maybe that will help keep the refunds/returns to a minimum.
What is your take on refunds? Have you gotten many for your books? Have you returned an ebook due to dislike? What do you think a fair policy should be?